Privacy notice
Last updated: 3 November 2026
This notice explains how No Hassle Accounts Ltd uses personal information about people who visit nohassleaccounts.co.uk or contact us with an enquiry. If you become a client, see “If you become a client” below.
Who we are
No Hassle Accounts Ltd is the controller of the information described in this notice. We are a private limited company registered in England and Wales, company number 08158379. Our registered office is Unit 12, Enterprise House, 44/46 Terrace Road, Walton-on-Thames, KT12 2SD.
Contact us about this notice by email at info@nohassleaccounts.co.uk, by phone on 07979 418977, or by post to the address above.
What we collect and where it comes from
From you, through our contact form: your name, email address, the service you are interested in, a subject and, if you choose, a message. You do not have to give us this information, but we cannot reply without your name and email address. Please do not include tax references, bank details or health information; we will ask for these separately if needed.
From you, by email or phone: your contact details and whatever you tell us.
From your device when you visit the website:
- technical information the web server records when your browser requests a page, such as your IP address, browser type and the pages requested;
- on the contact page only, information Google reCAPTCHA collects to check you are not an automated program, such as your IP address, browser and device details and how you use the page;
- if you accept analytics cookies, information Google Analytics collects about your visit (see “Website analytics”);
- your cookie choice.
Why we use it and our lawful basis
| What we do | Lawful basis under UK GDPR |
|---|---|
| Reply to your enquiry and discuss whether we can help | Legitimate interests (responding to people who contact us). Where you ask about our services for yourself, also steps you ask us to take before entering into a contract. |
| Keep a copy of each contact form email for 14 days to check it was delivered and fix faults | Legitimate interests (making sure enquiries reach us) |
| Protect the contact form from spam and keep the website secure | Legitimate interests (keeping our website and inbox secure) |
| Measure how the website is used with Google Analytics | Consent, which you can withdraw at any time |
| Record your cookie choice | Legitimate interests (remembering your choice so we do not ask on every page) |
| Keep records, deal with rights requests and complaints, and meet other legal duties | Legal obligation |
| Establish, exercise or defend legal claims | Legitimate interests |
Where we rely on legitimate interests, we have weighed them against your rights. Ask us for more detail.
Website analytics
We use Google Analytics 4 to understand how people find and use the website, for example pages visited, how visitors arrived, device and browser type, approximate location, and actions such as scrolling, following links and sending the contact form. It only runs if you select Accept for analytics cookies. We do not use it for advertising. Google Signals and Google’s advertising features are switched off for our Google Analytics property. Our cookie policy lists the cookies involved.
Who we share it with
We share information only where needed for the purposes above:
- Our web agency, Juggernaut Technologies, which hosts and maintains the website on servers in the UK and runs the email relay that sends contact form messages to our inbox. Juggernaut acts only on our instructions under a written contract.
- Microsoft, which provides our email service (Microsoft 365) and hosts the info@nohassleaccounts.co.uk mailbox.
- The provider of our practice management software, which stores enquiries and client records on our behalf.
- Google, for Google Analytics (only if you accept analytics cookies) and reCAPTCHA spam protection on the contact page.
- Professional advisers, HMRC, regulators, courts or the police, where the law requires or allows it.
The fonts on our website are stored on our own web server, so loading a page does not send your information to a font provider.
We do not sell personal information, and we do not add people who enquire to any mailing list.
Information sent outside the UK
Our website is hosted in the UK. Google (for Google Analytics and reCAPTCHA) and Microsoft (for our email) may process information in the United States and other countries. Both companies are certified under the UK Extension to the EU-US Data Privacy Framework (the UK-US data bridge), and their data protection terms include safeguards for transfers outside the UK. You can ask us for more detail about these safeguards.
How long we keep it
- Copies of contact form emails in the website’s email log: 14 days, then deleted automatically.
- Enquiries that do not lead to us working together: 12 months from our last contact with you, then deleted.
- Enquiries that lead to us working together become part of our client records.
- Web server access logs: kept by our website host for 90 days for security and troubleshooting, then deleted.
- Google Analytics data: 2 months, the retention period set in our Google Analytics property. After that Google deletes the visit-level data and we only see totals.
- Your cookie choice: stored in your browser for 365 days. Our website also keeps a record of each choice (a random consent ID, whether you accepted or rejected, your country, a shortened IP address and the time) so we can show what you agreed to. We review these records at least once a year and delete those we no longer need.
Your rights
You have the right to:
- ask for a copy of your personal information;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it;
- receive information you gave us in a reusable format, where we use it with your consent or for a contract;
- withdraw consent at any time, for example by turning off analytics with the cookie icon at the bottom left of every page. This does not affect what we did before you withdrew.
Your right to object: you can object at any time to our use of your information on the basis of legitimate interests. We will stop unless we have compelling legitimate grounds that override your interests, or we need it for legal claims.
These rights do not apply in every situation, and we will explain if one does not. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. If our spam check blocks a genuine message, please email or phone us.
To use your rights, contact us using the details above. We will respond within one month. If your request is complex, or you make several requests, we may extend this by up to two further months and will tell you why within the first month.
Complaints
If you are unhappy with how we have used your personal information, please tell us first so we can try to put it right. Email info@nohassleaccounts.co.uk with “Data protection complaint” in the subject line, write to us at the address above, or phone us.
We will acknowledge your complaint within 30 days of receiving it, look into it without undue delay, keep you updated and tell you the outcome.
If you are not satisfied, you can complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
If you become a client
If you become a client, we will collect and use more information, which may include identity checks required under anti-money laundering law. This notice covers website visitors and enquiries only, and we will explain how we use client information when we take you on.
Changes to this notice
We will update this notice when our website or our use of personal information changes, and show the new date at the top.